superbuy Posted by u/researchfirst1721 • 2w ago

Problem with superbuy website - need help

Update on my superbuy situation - wanted to follow up on my previous post about issues with website. After reaching out to support (took 9 tries to get a helpful response), they confirmed it was a system glitch affecting about 87% of users. Fixed within 3 hours. For anyone experiencing similar issues: - Clear browser cache completely - Try incognito mode - If still broken, contact support with screenshots - Response time was about 19 hours for me Thanks to everyone who helped troubleshoot. Community here is great!

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💬 8 Comments
u/qualityfirst9393 1h ago ▲ 4

How long did shipping take to your location? I'm in Japan and curious about delivery times.

u/chinabuyer7406 250h ago ▲ 42

Solid advice. The QC step is crucial - learned that the hard way myself.

u/taobaoveteran6409 181h ago ▲ 36

This community is so helpful. Thanks for taking the time to write this up.

u/shopper20247613 171h ago ▲ 42

This is exactly the info I was looking for. Bookmarked for future reference!

u/longtimelurker5623 313h ago ▲ 38

Great post! Quick question - did you have any issues with customs?

u/luxelover1472 101h ago ▲ 16

Which payment method do you recommend? I've heard mixed things about different options.

u/taobaoveteran5371 279h ago ▲ 3

Good to know about the website feature. I hadn't really explored that before.

u/qualityfirst591 180h ago ▲ 44

Thanks for the detailed breakdown. New to superbuy and this is super helpful.